Cloud
Infrastructure modernization for US-based utilities major
A US-based utilities major partnered with our AI & Cloud Native Labs to tackle regulatory and consumer challenges. We provided tailored digital solutions, modernized infrastructure with cloud-native tech and enhanced Industry 4.0 capabilities.
The Challenge
A US utility company operating across multiple regions encountered several significant obstacles. The following challenges were the primary focus of the organization:
- Legacy IT infrastructure
- Poorly managed services
- Lack of skilled resources
The Objective
The client aimed to achieve the following outcomes:
- Provide cost-effective modernization services
- Enable cloud capabilities and enhance operational performance
- Achieve efficiency in hybrid environments
- Facilitate adoption of smart devices, cognitive computing and improved analytics
The Solution
Our expertise in SRE services enabled us to design a comprehensive program for our client's operations teams on SRE.
- To accelerate SAP S/4HANA adoption across the enterprise, we deployed our pre-defined solution for the utility industry - Base90
- Utilized IBM Cloud Paks for accelerated modernization
- Implemented HCLSoftware DX for improved digital customer experience
- Introduced FluidCC web-based contact center for unified customer and agent experiences
- Provided training in IoTWoRKSTM/industrial IoT for enhanced workflows and overload management
The Impact
The client experienced multiple favorable business outcomes because of their collaboration with our AI & Cloud Native Labs:
- Scalability: HCLTech AI & Cloud Native Labs' Base90 solution increases scalability with a flexible architecture for future integrations and load scaling
- Improved performance: Cloud capabilities, automation and machine learning for focused business processes and real-time customer queries
- Simplified maintenance: Modernized infrastructure with reduced custom development and easier upgrades
- Enhanced user experiences: Skilled IT operations teams enhance user experiences at every level
- Reduced costs: Quicker deployment, lower resource usage and enhanced cloud capabilities for cost savings
